Who we are
Pioneer Industrial Instruments (also trading as Pioneer Cable Trays), Plot No. 5, Gat No. 107/B, Sonai Industrial Estate, Paud Road, Pirangut, Pune 412115, Maharashtra, India, operates this website. We are responsible for the personal data described in this policy.
What we collect
- Enquiry and contact forms: your name, company, email address, phone or WhatsApp number, city or project location, country, the product or service you are interested in, your requirement, and any file you attach (for example a BOQ or drawing).
- Email and WhatsApp: the details you choose to send us when you write or message us.
- Technical data: like any website, our hosting provider keeps standard server logs (IP address, browser type, pages requested and time) for security and to keep the site running.
We do not ask for payment details, government identity numbers or any sensitive personal data through this website.
How we use it
- To reply to your enquiry and send quotations, data sheets and other documents you ask for.
- To follow up on a quotation we have sent you, by email, phone or WhatsApp.
- To process and deliver orders and keep the business records the law requires (for example GST invoices).
- To keep the website secure and working.
We use your details only for these purposes. We do not sell, rent or trade your personal data.
Who we share it with
Only with service providers who help us run the business and handle data for us, such as our website and email hosting (Hostinger), our email service (Google Workspace) and WhatsApp, and with transport companies when we deliver an order to you. We may also share information where the law requires it.
Cookies and third-party content
This website does not set advertising or tracking cookies. The contact page shows an embedded Google Map, and the WhatsApp buttons open WhatsApp; these services may set their own cookies under their own privacy policies when you use them. If we add website analytics in future, we will update this policy first.
How long we keep it
We keep enquiry details for as long as needed to respond and follow up, and records linked to quotations and orders for as long as Indian tax and company law requires. After that we delete them or keep them in a form that no longer identifies you.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask us to tell you what personal data we hold about you, to correct or update it, or to delete it, and you can withdraw your consent to further contact at any time. Write to us at the address below and we will respond within a reasonable time.
Security
Our website uses HTTPS, and form submissions go directly to our company mailbox. Access to enquiries is limited to the people at Pioneer who need it to serve you.
Contact and grievances
For any question or request about your personal data, contact Kaustubh Wani, Pioneer Industrial Instruments, by email at info@pioneerinstrumentation.com or by phone or WhatsApp on +91 93700 39974.
Changes to this policy
We may update this policy when our website or services change. The date at the top shows when it was last updated.